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OUR PRIVACY POLICY
Kanechom is committed to respecting the privacy of its customers, employees and other visitors who use our websites or applications, as well as the protection and security of their data.
The company recognizes that your security and privacy are very important, so we take all possible measures, within the best practices and existing solutions, to protect you. In this sense, we recommend that our clients be aware of our practices.
Please note that the Products and Services offered by Kanechom are not directed to natural persons under the age of 18. Our policy is based on the commitment to transparency to the holders of personal data, so we make available on this page the clarifications on the rights to privacy and data protection. To exercise all your rights, please access our privacy portal available on our website.
INFORMATION WE COLLECT
Information Collected - We collect and process information provided by you, through the completion of forms available on our websites, applications and social media, so we understand that you declare that you agree to our privacy policy, terms and conditions of use of our platforms.
We collect and process the following data:
Personal data:
Personally identifiable data: name, CPF, date of birth, surname, gender, e-mail, telephone.
Address data: street, house number, complement, neighborhood, city, state, zip code.
Payment Data: Card number, type, month and year of validity of your card.
Sensitive Personal Data:
Biometric data: we store the hash code of the fingerprint used for authentication in the App. We emphasize that, the configuration of authentication through biometrics is an option of the holder. We make this functionality available as a measure of information security, and in compliance with the principles of Privacy by design by default.
Photo: we store the hash code of your photographic image. Publishing photographic image on our platforms is an option of the owner, this may be revoked at any time through our Privacy channel informed in this policy.
Browsing Information: When you access our websites and applications, a 'cookie' may be installed in your browser to identify how many times you return to our address, in order to recognize you on the next navigation and improve the use and functionality of the websites and other services on the web. Cookies also allow us to collect the following data:
IP: we identify the IP address number when accessing our websites in order to increase security, since in case of fraud, we will provide the same to the competent authorities.
Geographic Location: this cookie is responsible for informing you from which region you are accessing Kanechom applications making it possible to adapt our content to the needs of the user depending on the geographical location, and to prevent possible fraud.
Advertising: these cookies identify and display advertising content from preferences during navigation.
Analytical: we use these cookies to analyse how they use the website and monitor performance, and the data is used anonymously for statistical purposes. If you do not want to accept the collection of cookie data, you can disable them through our privacy portal available on our website. However, by disabling cookies the experience with Kanechom websites may become limited.
Performance: we use these cookies to generate and analyze metrics about the performance of the platform, about your experience and browsing.
Third parties: third-party cookies belong to and are managed by service partners, they are used to enable advertisements outside of our digital platforms. As an example we have:
Social media cookies - which collect personally identifiable data, interaction events on our platforms such as: purchases, additions and cart abandonments.
We remind you that we have the option for you to give your consent or not, in the sharing of your data through this type of cookie.
Contact History: Kanechom stores information about all contacts already made with our customers, such as personal interactions in our actions or stores, via phone, push, SMS, social media or via email.
Please note that consent is applied only to non-essential cookies, as these are necessary for the website to function. The validity of the consent of non-essential cookies is 12 months, and may be changed in case of a new determination given by the National Data Protection Authority. After the expiration of the period of consent in the use of cookies, you may receive a new privacy management notice when browsing our website or using our platforms.
WHY WE NEED AND WHAT WE PROCESS PERSONAL DATA FOR
All data collected is used for the following purposes:
Offer products on our digital platforms;
Sell products in our physical stores;
Send product offers through marketing campaigns;
Send notice of changes and/or corrections on our platforms;
Send invitation to our events;
Provide credit protection and digital security on the platforms.
Carry out the delivery of products that you have purchased from us;
Provide support to our customers;
Develop and improve our products and services.
All data and information about you will be treated as confidential, and only used for the purposes described and authorized herein, mainly so that you can use our Services and Products fully, always aiming to improve your user experience. In this way, we will be able to customize the service or product to adapt them, increasingly, to your preferences and interests.
LEGAL BASES WE USE
We adapt all our processes that collect and process data to the legal bases provided for in article 7 of the LGPD. The legal bases we use are:
Consent by the holder;
Compliance with legal or regulatory obligation by the controller;
Execution of contract or preliminary procedures;
Legitimate interests of the controller or third party;
For credit protection.
DATA SHARING AND TRANSFER
Kanechom works with various partners and suppliers to develop and deliver our services and products, and may share personal information collected with these business partners who assume the same level of security and privacy as Kanechom, to improve your experience and preserve your privacy. Such sharing can occur in the following scenarios, but is not limited to:
Partners that provide payment processing services, data hosting, data analysis consulting, product transportation, among others.
Transfer of data to other countries, we contractually establish that the partner complies with a standard of data protection and information security compatible with our privacy policy and current legislation, so that your data is always protected in these terms.
All data, information and content about you may be considered active in the event of trades in which Kanechom is a party. Therefore, we reserve the right to include your data among the assets of the company if it is sold, acquired or merged with another.
Kanechom reserves the right to provide data and information about you, including your interactions, if you are required to do so by the courts, if you are required to comply with national laws, or if you expressly authorize it.
MEASURES FOR THE PROTECTION OF PERSONAL DATA
Kanechom informs that it values and continuously improves its security, technical and administrative measures necessary to protect the stored data against unauthorized access, accidental or unlawful situations of destruction, loss, alteration, communication or any form of inappropriate or illicit treatment, according to the technology currently available.
In addition, it respects and protects your data in accordance with the main security standards and other Brazilian legislation. We apply the principles of Privacy By Design (Privacy in development or by design), processing data only with a guarantee of a high level of security and implementing the best practices of data protection, such as encryption, monitoring and periodic security testing.
RETENTION AND TERMINATION OF TREATMENT
Kanechom uses personal data for as long as it is necessary in order to fulfil the purposes for which the data was collected, as described in this policy, or to comply with applicable legal requirements.
Personal data will be kept exclusively for the time allowed, in accordance with current legislation.
For more details on the retention of personal data, you can make a request on our privacy portal available on our website.
We emphasize that at the end of the processing of personal data, they will be eliminated within the scope and technical limits of the activities, authorized the conservation in the situations provided for in the current legislation.
RIGHT TO PERSONAL DATA
It is the right of the holders of the personal data to confirm the existence of the data, to access, review, modify, erase, restrict the processing and request a copy of the existing data. It is also right, to obtain clear information about the personal data and or the sharing with third party.
The request for portability of personal data for sending to another supplier of products or services is also a right of the holder. It is also possible to request the limitation of the use and disclosure, or to revoke the consent to any of our activities of processing of personal data, except in situations provided for in the current legislation and or when we have legal bases to process the information.
THE EXERCISE OF THE RIGHT OF THE HOLDER OF THE PERSONAL DATA
For the exercise of your rights, as a holder of personal data you may make contact in the following channels:
Clarification related to the processing of data, you can contact the DPO (Person in Charge of the Processing of Personal Data), through the e-mail XXX@XXXXXXXX.
If you do not agree with this Privacy Policy, you may exercise the rights provided for in article 18 of the General Data Protection Law, Law 13.709/18, through our privacy channels informed in the previous paragraphs.
Kanechom will receive and respond to your requests within a reasonable time and consistent with legal responsibilities.
THE RESPONSIBILITY OF THE HOLDER OF THE PERSONAL DATA
Some of our websites and apps may ask for permission to access services and files on your device. Remember that any content submitted by you to one of our platforms will be your responsibility.
To ensure your safety, we highlight some very important precautions:
Protect your access credentials (passwords, electronic signatures, security codes, etc.), they are personal and non-transferable.
Access passwords, electronic signatures, tokens or any security code or response should only be entered in Kanechom's official forms, or platforms (Official Application, Web Application, among others).
Kanechom does not contact the customer, by any means, to request access passwords, electronic signatures, tokens or any security code or response.
In case of any suspicion, please immediately contact the Wine Group through one of our main official channels.
FAILURE TO PROVIDE PERSONAL DATA
When you choose not to consent or revoke the processing of your personal data, we may not be able to provide the services or offer our products, however you may contact us through the privacy portal available on our website.
GENERAL REMARKS
Kanechom recommends its users to pay attention to some factors and avoid exposure to risks that may enable the breach of security and privacy of their data.
Kanechom does not request credit card data, passwords or confirmation codes through applications such as WhatsApp, Telegram, WeChat, iMessage, among others.
Kanechom requests validation of any data of its customers through its main official channels, which may be:
Kanechom:
Instagram - instagram.com/kanechom
Shops - https://kanechom.com
Phone - 0800-707-0087
Kanechom advises its customers not to provide the password of their registration to third parties, and if they detect any type of unauthorized use, to immediately change the access credentials.
Kanechom points out that it operates with various business partners to develop and deliver its services, and these partners may – in turn – request the validation of your data.
Kanechom reinforces that in case of direct links to external websites or third parties, it is the responsibility of the Data Subject to consult the privacy statements and policies of these websites before providing personal data, especially sensitive data.
REFERENCES
For the definition of this Policy, the ABNT NBR ISO/IEC 27001:2013, 27002:2013, and the General Data Protection Law (Law No. 13,709/2018) were used as references and is in compliance with all laws, regulations, current regulations and the business of Kanechom.